Questions

Quick answers for customers and business owners.

For businesses

What is ProveWorth for a business?

A public review page at your own URL, and a plan that emails every customer for a review after the job.

Who is ProveWorth for?

Any business with customers, and any community. If somebody could type your name plus the word reviews, the page is worth having.

Does it work with my CRM?

Yes. Your CRM or jobs tool can tell us when a job closes, and we connect it on your setup call. You can also upload a CSV or add customers by hand.

How long does setup take?

About an hour, on your setup call. We connect the tool that flags a closed job, and after that it runs on its own. The free page takes minutes.

How soon do reviews arrive?

Requests start going out the day your setup call switches the sending on. After that your job volume sets the pace, since we only ask people you served.

How many reviews should I expect?

It depends on how many jobs you finish and on your trade. Bring a rough monthly job count to your setup call and we will give you a range.

Is the free page really free?

Yes. There is no card and no trial clock, and if you stop paying for a plan the page and its reviews stay.

When do you bill, and in what currency?

In US dollars, monthly or annually. Your first 10 days on a plan are free, and the card is charged when they end unless you cancel first.

Is there a contract?

No. Plans run month to month, or year to year on annual billing, and you can end one from the account page in your dashboard.

How do the plans differ?

Every plan has the same features. Plans differ only in monthly requests.

I have more than one location.

Each location gets its own page. Contact us at proveworth.com/contact to add one at $49 a month, and every location bills on the one invoice.

Can you keep bad reviews off Google?

No, and we will not build it. Google prohibits asking only the customers you expect to be happy, and profiles get removed over it.

How often do you ask one customer?

One request and one reminder by default, three days apart. You can set up to three reminders, which is four messages at most.

What about customers I serve every week?

We leave an unanswered customer alone for thirty days, however many times you serve them in between.

What if someone already reviewed me?

They come off your list for good. Anyone who clicks or replies also stops hearing from us that day, review or not.

What is a named image request?

Your own photo, with the customer's first name on the message, so it reads like a note from you. You upload the photo once.

Do I get a widget for my own site?

Yes, on any paid plan. A four-star review renders on it as four stars. Google does not show self-serving review stars for a business on its own website.

Do you post reviews to social media?

We don't post to your profiles for you. Every review gets its own share card that you can post yourself.

Does this cover Yelp and Facebook?

No. Requests link to your ProveWorth page, and to your Google review page once you add that link at setup. Yelp's terms forbid sending a customer straight to a Yelp review.

Which countries do you cover?

Email requests reach customers in any country, and your page is public to anyone who searches for you. Plans are billed in US dollars.

Can dentists and medical offices use this?

Yes. We hold no HIPAA agreement, so keep patient details out of your list. A name and an email address is all a request needs.

Do you send people to Google?

Your ProveWorth page goes in every request. Add your Google review link at setup and it travels in the same message. There is no setting that sends to Google alone.

Can I choose who gets asked?

You choose which customers go into the list. You cannot pick them by what you expect them to say, because Google prohibits selectively soliciting positive reviews and businesses lose their profile over it. Anyone who asked us to stop, or who already reviewed you, comes out of the list on our side.

Can I delete a bad review?

No. You can reply in public and flag it for us to look at, but honest criticism about a real experience stays up. Your reply sits under the review on the page, where the next customer reads both.

How do I add my Google review link?

Paste your Google review link when you set up, or we add it with you on your setup call. It goes out with every request, next to your ProveWorth page. Google reviews stay on Google and never count toward your ProveWorth rating.

What does it cost?

The page is $0. Request plans are $99, $179 and $279 a month for 50, 100 and 300 requests. Every plan has the same features. Plans differ only in how many new customers we ask each month. See the full comparison.

For customers and members

Is ProveWorth free to use?

Yes. Browsing and writing reviews are both free, and you do not need an account to browse. Owners can upgrade for extra tools.

How do I know reviews are real?

We read every review before it publishes and check whether it is real. Reviewers can also show proof they were there, like a photo of the invoice or the work, which puts a Verified badge on the review. The whole policy is on the trust and policy page.

Can I review a business I never bought from?

No. Reviews come from people who were customers or members, current or past.

What is the ProveWorth Score?

The ProveWorth Score is a listing's star rating, adjusted for how many reviews back it up. A listing with only a few reviews stays close to the site-wide average. Each new review lets its own rating count for more. It sets the order when you sort the directory by Top rated.

For business owners

How do I claim my page?

Start on the claim page. Find your business, or create the page if it is not there yet, then show us that you run it. We check every claim, usually within a day.

Can I remove negative reviews?

No. A review comes down when it breaks the rules, which means spam or a claim about something that did not happen. A low rating on a real experience is not grounds for removal, and you can always reply underneath with your side. The whole policy is on the trust and policy page.

What does claiming my page get me?

Your name goes on the page and you can reply under every review. Reviews that come with proof carry a Verified badge, which the reviewer earns and you cannot buy. The whole policy is on the trust and policy page.

What does Trusted mean on a business page?

At least two of our checks are done, and one is the owner's claim, a government record or another public page listing them. A page added in the last 90 days that isn't Trusted yet shows New on ProveWorth. Paying us never changes either label. The method is on the trust and policy page.

How do I ask people to review?

Claiming the page gives you a review link of your own, to share wherever your customers already are. A paid plan has us email every customer for you and follow up when they go quiet.

General

How do I contact ProveWorth?

Use our contact page and we usually reply within a day.

What platforms do you cover?

Communities on Skool, Discord, Circle, Facebook, Kajabi, Slack, Whop, Telegram, Mighty Networks and standalone websites. A business listing does not need a platform at all, because it is tied to the business itself.

The full picture on how reviews work

How reviews work on ProveWorth →

What recording a video review involves

How video reviews work →

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