Trust and policy
The rules this site runs on.
Same rules for everyone
Every listing is rated on the same criteria, whether it is a local plumber, a free Discord server or a $500 a month mastermind.
Nobody can buy a rating
Paid plans pay us to send review requests, and one of them adds a website. No plan can change a score or hide a review, and the ranking logic takes no input from billing.
We do not gate review requests
Some tools ask a customer to rate you one to five, then send the high scores to Google and everyone else to a private form. Google prohibits it in one line: businesses may not discourage or prohibit negative reviews or selectively solicit positive ones, and profiles get removed for it.
Setting invitations to go out only at a stage of the job that happy customers reach counts as gating too.
What moderation is for
We read every review before it publishes and check whether it is real.
A review is rejected when it is spam, when the account is fake or when a competitor wrote it. It is also rejected when it describes the wrong business, carries a threat or a slur, or reads as paid for.
A low rating is not a reason to reject a review. Nobody at ProveWorth edits the words or adjusts a score, and every approved review counts toward the average.
Incentives
Offering anything in exchange for a review is not allowed on ProveWorth.
Google prohibits incentives for reviews outright, and the FTC rule prohibits compensation conditioned on a review expressing a particular sentiment. Our templates will not let a business write the offer, and a review that mentions one gets rejected.
Verification
Reviewers can show us something that proves they were there, like a photo of the invoice or the work, or a member profile. That proof is what puts a Verified badge on the review.
A review without proof still publishes and still counts toward the rating, and the card says so.
Google reviews stay separate
Add your Google review link at setup and it goes out next to your ProveWorth page in each request.
Google reviews are never published on a ProveWorth page and never counted into a ProveWorth rating. The number at the top of a page is built from ProveWorth reviews only.
Unclaimed listings
Reviewers, owners and our own team can add a listing. We do not generate pages from bought data.
An unclaimed listing is labelled as unclaimed and carries no rating unless real reviews exist. Every unclaimed page has a visible path to claim it or ask for a correction.
Corrections and removals
Tell us about a factual error or a business that has closed, and we will fix or remove the page.
A listing with genuine reviews stays up even when its subject asks it to come down, because the reviews belong to the people who wrote them. A reviewer can always delete their own review.
Money
Some outbound links to community platforms carry a referral code, and we may earn a commission when somebody joins through one.
Referral income has no bearing on which listings appear or how they are rated. Business plans are paid directly to us and change none of the above.
Telling us we got it wrong
If a review on this site is false, if a rating looks wrong, or if a policy here is not being followed, tell us at proveworth.com/contact. We read every message.
How we check businesses
Every business page lists what we confirmed about the business. Every source is linked, so you can check it yourself.
- Their website shows the same name and phone number as our page
- Another public page, like a chamber of commerce, lists the same phone number or address
- An active government record, like a license or a state registration
- The owner claimed the page and proved they run the business
- The owner confirmed the details on the page
- Trusted
- A page can read Trusted once at least two of those checks are done. One of them is the owner's claim, a government record or another public page.
- New on ProveWorth
- The page was added to ProveWorth in the last 90 days and isn't Trusted yet.
Every check except the owner's claim counts for a year from the day we made it. A check we couldn't complete never shows. A record the registry shows as lapsed, like an expired license, never shows either.
Paying us never changes a label. Claiming a page and confirming its details are free. The owner of a claimed page sees every check in their dashboard, with the next step for any still open.
We check against the business's own website, other public pages and government records. Reviews and ratings from other sites, and complaint records, stay out of it.
A label doesn't judge the work itself, so read the reviews for that.
When we send, and when we do not
Hours
Nothing sends before 9am or after 7pm where the recipient is. We work the hour out from the area code on the phone number, and fall back to the timezone on your listing. The law allows 8am to 9pm and we send inside a narrower window than that.
How many times
One request and one reminder by default. You can set up to three reminders, which is four messages at most, three days apart.
What stops it
A click or a reply ends the sequence that day, whether or not a review got written.
Repeat customers
If somebody did not answer, we leave them alone for thirty days, even if you serve them four more times.
People who already reviewed
Once somebody reviews you, they come off your list for good.
People who said stop
A stop lasts permanently across every business on ProveWorth.
How consent works
The agreement is between a business and its customer. The business collects it, and the business keeps whatever the customer signed or ticked.
What we hold is the business's written confirmation that the customer agreed. We store that wording word for word, who accepted it, when, and the address it came from where we have one. A business that connects its own tools accepts the wording once, and every request arriving through those tools carries it.
A recipient ends it by replying stop, quit, end, cancel, unsubscribe, opt out, revoke, or anything else that plainly means the same. A stop lasts permanently across every business on ProveWorth.
How someone stops hearing from us
Reply with stop, quit, end, cancel, unsubscribe, opt out, revoke, or anything else that plainly means the same thing. There is no special word to guess.
Email carries a one-click unsubscribe in every message.
Either one takes effect across every business on ProveWorth. The rule gives us ten business days and it normally takes seconds.
What we cannot store
A review request has a destination field, and the only values it accepts are "your ProveWorth page" and "both". A Google-only send has no value to write to. The constraint is in the database, so nobody can turn it on from a dashboard later.
Data and privacy
We do not sell your data or share it with third parties. Your reviews are tied to your account so we can verify they are real, and you control what appears on your public profile.
To delete your account, sign in and open the Account tab in your dashboard. The button is at the bottom.
One click starts it. Your profile and personal details are permanently deleted and your reviews are hidden from public pages. Any listing you solely owned is archived with its reviews still visible.
We keep your email, the deletion timestamp and your review count for 90 days for audit, and then those go too. Sign up again with the same email whenever you like.