ProveWorth.com

Terms of Service

Last updated

1. Acceptance

By using ProveWorth (proveworth.com), you agree to these terms. If you don't agree, don't use the site. That's genuinely fine, we'd rather you read this than breeze past it.

ProveWorth is run by Digital Gravity LLC, a Texas limited liability company. "We" and "us" in these terms means Digital Gravity LLC.

2. What ProveWorth is

ProveWorth is a place for honest reviews of local businesses and online communities. Anyone can read a page. Customers and members write the reviews.

A business or community can claim its page for free and reply to what people say. A business can also pay for a plan where we ask its customers for reviews by email and text, and run the tools behind that for it.

3. Your account

  • You must be 16 or older
  • You must give us a real email address
  • You're responsible for your account and anything done with it
  • Don't impersonate other people or create fake accounts

4. Reviews: the rules

  • Write about your own experience as a customer or member
  • Don't accept payment, a discount or free access in exchange for a review
  • Don't post the same review on more than one page
  • Critique the business or the community, not the owner's hair
  • Don't post spam, unrelated links or promotional content

We may remove reviews that break these rules. Repeat violations get accounts suspended.

5. Your content, your license

You own what you write and record. When you post a review on ProveWorth, written or on video, you grant us a non-exclusive, worldwide, royalty-free license to publish, display, format and moderate it.

That license lasts as long as the review is published. If you delete your review, the license ends for that content. We keep a record that it existed, for moderation purposes.

6. Claiming a page

If you claim a business or community page:

  • You represent that you actually own or run it
  • You can edit its profile, reply to reviews and manage who helps you run it
  • You can't delete negative reviews just because you don't like them. Moderation happens through our flagging process
  • The summary at the top of a page is written from its reviews and profile. You can't edit it directly, and it updates when those change

7. Review requests

A business on a paid plan uploads its own customers and we ask them for a review on that business's behalf. The business is responsible for having permission to contact every person it uploads.

One customer gets the first ask and up to three reminders, three days apart, and never outside 9am to 7pm where they are. Someone who clicks, replies or reviews stops hearing from us that day.

A request links to the business's ProveWorth page, and to its Google review page when the business has added one. Sending only to Google is not something the system can store, so we cannot offer it.

Asking only the customers a business expects to be happy is not allowed, and neither is offering anything in exchange for a review.

Ticking the consent box, or generating an API key, is the business confirming in writing that its customers agreed to be texted. It does not obtain consent from anyone, and we do not collect consent on a business's behalf.

A business texts from its own number, registered with the carriers in that business's own legal name. Texts go out only once that registration is approved. Until then, requests go by email.

A business that uploads people who did not agree is in breach of these terms, and we can stop its sending.

9. Tools we run for your business

On a paid business plan, we set up and run a ProveWorth texting account for your business, hosted by our messaging platform provider. It holds your texting number, your inbox, your booking calendar and the contacts that come in. We walk through it with you on your setup call.

Some of those tools use AI to answer calls and chats, reply to reviews or write messages. AI can get things wrong. You can review how each one is set up, and you're responsible for what goes out under your business's name.

On the plan that includes a website, we build your site and host it on your own domain. The words, photos and domain you give us stay yours. Hosting ends when the plan ends.

Access to these tools ends when your plan ends. Your free ProveWorth page and its reviews stay live.

10. Connected tools

A business can generate an API key so its own invoicing or dispatch tool can ask for a review when a job closes. A key belongs to one listing and can do nothing else.

We show a key once and store only a hash of it, so we cannot recover one. Anyone holding a key can queue requests for that listing, and the business is responsible for keeping it private. Revoking a key in the dashboard stops it on the next call.

11. Business plans

A paid plan does not cap how many review requests go out. Reminders are included, and so is one reactivation of the customers already served.

Requests are held rather than sent when the sending rules say so. A run on a listing with no reviews in the last month waits until it has one.

An account's first paid plan starts with a free trial of 14 days. The card on file is first charged when the trial ends, and a plan ended during the trial is never charged.

A plan is changed or ended from the account page in the dashboard. The button there opens the billing page where the change is made, and an ending plan runs to the end of the period already paid for. The free page and its reviews stay live afterwards.

12. Refunds and price changes

Current prices are on our pricing page. Payments are handled by Stripe, and we never see your full card number.

Business plans come with the guarantee on the pricing page, and it applies exactly as written there. Outside that guarantee, we don't refund partial months.

If a second plan gets started for the same page by mistake, we keep the first one, cancel the other and refund anything it charged.

If you're on the Community Premium plan, its terms haven't changed. You can cancel anytime, and we refund within 30 days of purchase for any reason. After that, we don't refund partial months.

We can change pricing with at least 30 days' notice.

13. Data we keep

Customer contact details stay while a listing is active. The system reads them to tell a repeat customer from a new one, so nobody is asked twice for the same job.

Suppression records outlive the listing that created them. Someone who said stop stays stopped even if the business closes its account and opens another.

14. What we can do

  • Remove content that breaks these terms
  • Stop a business's review requests if it breaks the review-request or messaging rules above
  • Suspend or terminate accounts for repeated violations
  • Change the site, add features or remove features
  • Update these terms (see "Changes to these terms" below)

15. What you can't do

  • Scrape the site at scale (ask us if you need bulk data)
  • Try to get into accounts that aren't yours
  • Reverse-engineer the site
  • Use ProveWorth to harass, defame or harm anyone
  • Misrepresent your connection to a business, a community or ProveWorth
  • Post fake reviews, or pay or pressure anyone to write one

16. Our stuff

ProveWorth's name, logos, design, code, the content we write and our aggregated data are ours. You can link to ProveWorth, quote reviews with attribution and screenshot pages. You can't copy the whole site or use the name in a way that implies we endorse you.

17. Disclaimers

ProveWorth is provided "as is." Reviews are opinions from customers and members, and we don't verify every claim in every review.

We don't promise a business any number of reviews or any search ranking, outside the guarantee on our pricing page. We don't promise that a business or community is a good fit for you, or that the site will be up every minute of every day. Do your own homework before you buy or join.

18. Limitation of liability

To the extent allowed by law, Digital Gravity LLC's total liability for any claim is limited to what you paid us in the 12 months before the claim (which is $0 for free accounts). We are not liable for indirect, consequential, or punitive damages.

19. Changes to these terms

We can update these terms. For material changes, we'll notify you by email and give you at least 30 days before the changes take effect. Continued use after the notice period means you accept the new terms. If you don't accept, cancel your account.

20. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflicts-of-law principles. Any dispute that can't be resolved informally goes to binding arbitration under AAA Consumer Arbitration Rules, except for small-claims court and requests for injunctive relief. Each party bears its own costs.

21. Contact

Use our contact page for anything.